Is It Legal to Charge Guests for Negative Reviews
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J of Arlington, TX Verified Reviewer
Original review: Jan. 23, 2022
Booking.com prices are depression compared to other travel agencies websites. The hotel reviews are of visitors from all over the earth traveling, taking vacation, sharing their opinions and experience. I never had a problem using Booking.com. They accept a very uncomplicated process. Fast and easy reservation. They as well show nice photos of activities that will occur in the area during the time of your visit. Likewise have available rental transportation options, to travel to the festivities, breakfast, lunch or dinner. Near hotels accept breakfast. Booking.com will share the info comfortably at your fingertips. I've always left delight with a smile. When you lot know your reservation are secured and yous have actress curriculum you tin can savor planned. It makes the trip a lot more than exciting. Booking.com is Awesome. 2 Thumbs definitely.
Lisa of Columbus, OH Verified Reviewer
Original review: Oct. 22, 2021
I used Booking.com taxi service from the drome in Berlin. Their driver didn't testify up and stranded me at the airport. 2 weeks later on, I am yet fighting with the company to get a refund! They keep asking me for the same information over again in my emails of complaint and then don't answer.
Pam of Tucson, AZ Verified Reviewer
Original review: July 24, 2021
Booking.com specifically Jhona Q. Was a lifesaver. My 18 y/o is traveling beyond country and I booked a hotel at Quality Inn, Middleborough MA and even though in that location is no age requirement on their website the front desk clerk stated my child was not welcome and all guests had to exist 21. Jhona went above and beyond to help me. As a single mom it was scary and very costly merely Jhona found a solution and saved the day. Cheers. I wish all customer service representatives were as wonderful every bit Jhona.
Charles of Front end Purple, Va. Verified Reviewer
Original review: May 15, 2021
Splendid site. Gives options of booking with or without counterfoil options. A must in this covid19 surroundings. The site conspicuously lists all room options at the business or resort hotel with photos making an informed pick easy.
Janet of Coulee Lake, Texas Verified Reviewer
Original review: April 30, 2021
Nearly sites are adequately like shooting fish in a barrel to use. To really go to want you want, you take to wade through the sites. With booking.com, it is all in i site, offers slap-up prices but it takes awhile to get through everything. Information technology would be squeamish to go meliorate offers for combined bookings - flight, car and motel/ flight and car/members echo booking savings.
Sam of Frisco, TX Verified Reviewer
Original review: April 8, 2022
Subsequently requested to cancel reservation, got a confirmation e-mail from Booking.com that the request of cancellation email was sent to Hampton Inn, property for cancellation fee waived and data to phone call holding to follow up with question. I called the property and spoke to ii dissimilar front desk manager and they both said the reservation has been cancelled and there is no cancellation fee is charged because it was done early plenty. However, Booking.com claims that I didn't receive an email confirmation from the property then I can't provide refund for the reservation even afterwards Booking.com customer service staff have spoken with the property's managers of their waiving cancellation fee. And I keep received emails from Booking.com that my reservation is still active and counterfoil fee volition exist charged.
I accept spoken to 4 different Booking.com costumer service teams but kept giving me a run around not receiving emails response from the property and asked to call the property manager over again to get an electronic mail sent which I did merely the mangers told me they don't take access to this email sent from Booking.com of waiving asking and they normally agreed via phone calls earlier. I'm very frustrated being a run around and lied to by Booking.com. Delight inform and broadcast to the consumers of this bad business organisation do so no other people will accept to deal with this feel. Thanks!
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L of Te Aro, Other Verified Reviewer Verified Heir-apparent
Original review: April 8, 2022
Booking.com has partnered with a third political party to offer customers a cheap selection when booking at specific hotels. The problem is the rates are non-refundable. Nosotros all know what non-refundable means nonetheless for bookings fabricated on their website not with the third political party (you demand to read the fine print as to what is or isn't existence booked by a third party) they will even so contact the hotel to try and get you a refund on non-refundable bookings. However for whatever booking made through the 'tertiary party' they volition not fifty-fifty request a counterfoil or modification.
I made a booking (apparently with the third political party) but on Booking.com, payment went to Booking.com on my depository financial institution statement, I tested positive for Covid, I informed the airline who said they would not allow me on the flight and issued a credit, the other hotels I was scheduled to stay at (which were booked via Expedia and Hotels.com) offered a refund on non-refundable reservations after calling the hotel to get approval. Booking.com refused to contact the hotel, contact the third party, told me they would not request a refund, credit, change of dates, transfer to some other person. Null. They really told me to contact the hotel and see what they could practice just also indicated the hotel may not practise anything.
And so I have a booking for a hotel stay, I can non board a flight to get to the city, even if I managed to become to the hotel, the hotel will Not let me enter as they indicated they are not a Covid hotel, then what am I supposed to do? The fine impress should have read, "Bring a sleeping handbag..." considering this will be the outcome for those that have the misfortune of getting Covid before they check in. People will end up lying and pretending they don't have it just to not waste matter the money spent on the booking. Don't we desire people to be honest and report when they are infected, why are the policies counter productive. The hotel staff are very nice, they said they would adjust a cancellation with no fees just Booking.com refused to do annihilation.
I will never book with them again not because they don't offer comparable rates just considering the manner they operate as a business is does not value their customers. They have policies that don't make sense. Who is going to pocket the $1000 I accept prepaid for my booking, because I am non going to be able to stay at the hotel. Clearly information technology is Booking.com, their contracted third party and the hotel.
Please go with Expedia or Hotels.com. They have good rates and amazing customer service, you don't need to speak with multiple people. The first person yous speak to is able to help you. Given the UNCERTAINTY in the globe today, we tin can not predict what volition happen and therefore we demand to make more informed choices equally customers. Booking.com is a non a visitor I would book with or recommend to anyone given our current uncertain landscape. Happy travels and if you lot are booking with Booking.com - don't forget to pack your sleeping bag.
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Allison of Mason, MI Verified Reviewer
Original review: April 7, 2022
When we arrived at the property I booked through booking.com we plant old nutrient in the fridge, beds with no linens, and piles of muddy linens and moisture towels on the flooring. Immediately we chosen the possessor to resolve the issue. He couldn't contact his cleaner so he had a local friend come. The friend did basic bathroom cleaning and used the laundry in the unit to wash the linens including the queen size comforters. The beds were made except the comforters which were in the washer and dryer. Information technology was getting tardily so we asked the friend to leave so nosotros could put our 4 kids to bed.
We said we would finish the comforters. Unfortunately they took so long to dry we couldn't use them that night and slept without blankets. I emailed the owner in the morning to let him know and he said he would refund our cleaning fee. Later I left an honest review of the property the owner messaged me and said he would non exist refunding our cleaning fee due to damages. He sent a photo of a comforter with holes in it which I also took a picture of since his friend was the i who put it in the washer. At that place was also a photo of a loose doorknob which we did non harm. There is no proof we caused any damages since the property was not cleaned or inspected before our arrival. When I contacted customer service they said they would contact the property owner about the refund. After making contact they said there would be no compensation which is unacceptable.
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Joshua of Cibolo, TX Verified Reviewer
Original review: April 6, 2022
Terrible Client service - Terrible policies. Terrible company - do not waste matter time with any owners continued to this company. Your feel volition not be proficient. Nosotros take used these guys a few times, and take had terrible feel with them. I strongly suggest non to waste product fourth dimension with these.
Rm of Quinby, VA Verified Reviewer
Original review: April 6, 2022
Do Not employ Booking.com! Con artists, rip off artists, THIEVES! Booked a hotel in Hagerstown Maryland recently and was charged $75.21 by them. And so the hotel, another gem, charged me an additional $84.00 when I actually checked in! Hotel claims they but come across 1 transaction, theirs, for $84. The hotel claims Booking.com DOESN'T charge your card for reservations! I guess the credit menu fairy did then!! Chosen Booking.com to get a refund merely was told in order to initiate the refund I have to use MY gas and fourth dimension to drive to a Walmart or Walgreens and Purchase a booking.com carte to get a number off the card and then they tin credit the menu I *actually* used to pay the original 75.21!! WHAT?!! Have filed a fraud complaint with my credit carte du jour visitor and am filing a complaint here and with the Ameliorate Business Bureau. Do NOT apply Booking.com!!! They are shady AF!!!
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Source: https://www.consumeraffairs.com/travel/booking_com.html
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